Shipping, Returns, Warranty
Shipping
FREE SHIPPING to any address in the United Kingdom. The vast majority of orders placed before 5 pm GMT on Monday - Friday are picked, packed and shipped the same day. Weekend and Holiday orders are processed and shipped the following business day.
Returns
If you don't absolutely love your Huggaroo, you may return it to us within 30 days of purchase in exchange for a full refund.
Please email us at contact@huggaroo.com to initiate a return and obtain a Return Authorization Number. Once your return is authorized, please package your item well and mail to: Huggaroo Returns c/o Adstral Fulfilment, Hargreaves Road, Groundwell, Swindon, Wiltshire, SN25 5AZ, United Kingdom. A refund will be issued to the original method of payment as soon as we receive the returned item and verify that it is in acceptable condition. The customer is responsible for the cost of return shipping to our facility. There are no restocking fees.
1 Year Manufacturer Warranty
Of course, we stand behind the quality of our products beyond this return window! In the unlikely event that you should discover a manufacturing defect during the first year of use, we will promptly send you a replacement or repair the defect free of charge. Proof of purchase is required.
IMPORTANT: To qualify for manufacturer warranty, your Huggaroo product must be purchased from:
- The Huggaroo website
- directly from Huggaroo at all third party marketplaces (such as amazon.com, ebay.com, walmart.com, bonanza.com, etc). There are no other authorized resellers at third market marketplaces.
- from an authorized reseller (Macy's, Wayfair, The Grommet, LinensNThings, Hammacher Schlemmer).
Please note that we cannot guarantee the authenticity or quality of products bought from unauthorized sellers/websites and we do not provide any warranty or support for such purchases.
All Huggaroo products are for personal use only. Misused, abused, modified or altered products, products used in an unauthorized fashion, cosmetic defects resulting from expected wear and tear, and product damage resulting from failure to follow our use and care instructions do not qualify for warranty, replacement, repair, or refunds. A word about our microwavable heating pads: fabric burns are caused by improper use or a microwave defect and are excluded from any warranty. Please read and follow our directions (available here) and your Huggaroo microwavable heating pad will look and function like new for years.
If you need us, please email us at contact@huggaroo.com for prompt and friendly service.